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Return Policy

Our Return Policy in short

We can not think of any reason why you would want to return anything to us but just in case you do: 

  • Contact Treeline Woodworks before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • Want to switch to another product? You can do that, just contact us.
  • We will not be responsible for shipping charges for returned items. 






Return Policy

Please contact Treeline Woodworks before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Treeline Woodworks and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Treeline Woodworks suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Treeline Woodworks will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. treelinewoodworks is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. Please address return packages to:

Treeline Homegoods
ATTN: Returns
3001 N Coolidge Ave Los Angeles CA 90039

 

 

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not claimed within 14 days, Treeline Woodworks reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

All enquiries: homegoods@treelinewoodworks.com